You are talking with AI, not a person
"Hess" and "Tess" are AI-powered virtual assistants — automated software, not human employees. The friendly names, portraits, and voices are a presentation style; there is no person on the other end of the chat. Any time you are unsure, you are always welcome to call or walk into the store and speak with a real member of our team.
The assistants are powered by third-party artificial-intelligence services. What you type or say to them is sent to those services to generate a response. Please do not share sensitive personal information, payment card numbers, passwords, or anything confidential in the chat.
Always double-check before you buy or begin work
AI can be confidently wrong. The assistants may give information that is outdated, incomplete, or simply incorrect, including on product availability, pricing, compatibility, coverage, quantities, preparation steps, and code or permit requirements. Nothing they say is a quote, a promise of stock, a warranty, or a professional recommendation.
- Confirm products, pricing, and stock with our staff before purchasing
- Confirm application, prep, and safety steps against the manufacturer's label, technical data sheet, and safety data sheet — the label always wins
- Use a licensed professional for electrical, gas, plumbing, structural, permitting, or code-related work
- Follow all applicable local, county, state, and federal rules, including any Palm Beach County fertilizer, pesticide, and wildlife regulations
You make the final call
Everything the assistants provide is general informational guidance only. It is not professional, contracting, engineering, horticultural, medical, or legal advice, and it does not create any professional or advisory relationship. You are responsible for evaluating the information, deciding what to act on, and choosing how your project is carried out.
No warranty and limitation of liability
The AI assistants are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of accuracy, merchantability, or fitness for a particular purpose. We do not guarantee that responses will be accurate, complete, current, or uninterrupted.
To the fullest extent permitted by law, Hessler Paint & Hardware, its affiliates, owners, and employees are not liable for any loss, damage, injury, cost, or claim — direct, indirect, incidental, consequential, or otherwise — arising from your use of, or reliance on, information provided by the AI assistants. Nothing in this disclosure limits any right you have that cannot be limited or excluded under applicable law, and it does not affect the manufacturer warranties that come with the products we sell.
Using the assistants is voluntary. By using them, you acknowledge this disclosure and agree that the final decision about your project is yours.
Talk to a real person any time
We would rather answer the question in person than have you guess. Our staff can look at your photos, check what is actually on the shelf, and walk your project through with you.
- Hessler Paint & Hardware — Delray Beach — 4591 W Atlantic Ave, Delray Beach, FL 33445 · (561) 495-8900
- Hessler Paint — Lake Worth — 5821 S Military Trail, Lake Worth Beach, FL 33463 · (561) 641-5200