Custom-tinted paint is final sale
Every gallon we tint is mixed to the exact color you selected, in the product and sheen you chose. Once a can is tinted it cannot be returned to stock or resold, so tinted paint is non-returnable and non-refundable. You confirm this with a checkbox at checkout before your order is placed.
If we tinted the wrong color or the wrong product because of an error on our end, bring it back and we will make it right at no charge — remix, replace, or refund, your choice.
What we do take back
Unopened, untinted stock items in resalable condition may be returned within 30 days of purchase with your receipt or order number.
- Untinted white or factory-base paint in an unopened can
- Brushes, rollers, tape, drop cloths, and other sundries in original packaging
- Hardware items in original packaging with all parts
- Special-order and clearance items are final sale unless defective
Defective or damaged product
If a product is defective or arrives damaged, contact us within 14 days of pickup or delivery. Keep the can, the label, and the batch number — Benjamin Moore and our other suppliers require them for a warranty claim. We handle the claim for you.
How refunds are issued
Approved refunds go back to the original payment method. Card refunds typically post within 5–10 business days depending on your bank. House-account (statement billing) orders are credited to your next statement.
Delivery fees are refunded only when the return is the result of our error.
How to start a return
Bring the item and your receipt to either store, or email contact@hesslerpaint.com with your order number and what you'd like to return.
Hessler Paint & Hardware — Delray Beach — 4591 W Atlantic Ave, Delray Beach, FL 33445 · (561) 495-8900
Hessler Paint — Lake Worth — 5821 S Military Trail, Lake Worth Beach, FL 33463 · (561) 641-5200