Meet the team
Andrew Santiago — Sales Associate, Paint Department
Not sure which paint you need? Start with Andrew.
About Andrew
Paint questions are welcome here
Paint projects come with a lot of questions — and Andrew Santiago wants customers to feel completely comfortable asking them.
With six years of paint experience and a background in customer service, Andrew helps customers choose the right paint, work through color decisions, get accurate color matches, and solve the everyday problems that can make a painting project confusing.
His approach is simple: listen to what you're trying to accomplish, help you understand your options, and find the right product for the job.
What Andrew does at Hessler
Helping customers work through project decisions
Andrew spends much of his day helping customers work through the decisions that come with a painting project.
That might mean figuring out which paint product is best for a particular application, helping narrow down a color choice, creating a color match, troubleshooting a paint problem, checking inventory, or helping arrange a special order.
For Andrew, the goal isn't to make the process more complicated. It's to help customers understand their choices and leave with the products they actually need.
Ask Andrew about paint & color
Paint selection and color matching
Two areas customers regularly turn to Andrew for are paint selection and color matching.
Ask Andrew about
- Choosing the right paint for your project
- Matching an existing paint color
- Working through color choices
- Understanding the differences between paint products
- Finding the right product for a particular application
- Troubleshooting a paint-related problem
- Locating a product in inventory
- Special-ordering a product you need
If you're standing in front of a wall of paint products wondering which one is right, that's a perfectly good reason to ask Andrew.
Finding the right product matters
One of Andrew's favorite parts of the job is helping a customer find the product that actually fits the project.
Sometimes that means asking a few more questions about where the paint is going, what the customer is trying to accomplish, or what problem they're trying to solve. Other times, the challenge is getting a color match just right.
Andrew especially enjoys being able to give customers a quality color match and help them feel confident about the product they're taking home.
No question is a bad question
One thing Andrew values about working at Hessler is being part of a sociable, enjoyable workplace — and he wants that same comfortable atmosphere to extend to customers.
Whether you've painted dozens of rooms or you're standing at the paint counter for the first time, Andrew wants you to feel like you can explain what you're working on and ask whatever questions you have.
You don't need to know paint terminology. You don't need to walk in knowing exactly what product you want. Just tell Andrew about the project — he'll help you figure out the next step.
"If you ever need help with paint selection and color matching, come see me. I'd be happy to help!"
Beyond the paint counter
Family first
For Andrew, life outside of work comes back to something simple and important: family.
It's a personal priority that reflects the approachable, people-first attitude he brings to his work with customers as well.
Not sure where to start?
Bring Andrew your paint questions
Whether you're choosing paint, trying to match an existing color, looking for a specific product, or simply aren't sure what your project requires, Andrew is happy to help. Tell him what you're working on and what you're trying to accomplish — you don't need to have all the answers before you come in.